Privacy policy
Vera & Opal Privacy Policy
Vera & Opal attaches great importance to protecting its customers' personal data. This privacy policy describes how personal information is collected, used and protected. By using our services, you agree to the practices described in this policy.
Collection of personal information
Vera & Opal collects various types of personal data in order to provide an optimal shopping experience. This data may include:
- First and last name
- Delivery and billing address
- Email address
- Telephone number
- Payment information
Use of personal information
The personal information collected is used for the following purposes:
- Processing and shipping orders
- Managing payments and preventing fraud
- Communicating with customers about their orders and our product range
- Improving our customer service and responding to enquiries
- Sending information about new products, promotions and events (with the customer's consent)
Sharing personal information
Vera & Opal does not sell, rent or share any personal information with third parties, except in the following cases:
- With external service providers who process payments and ship orders
- If required by law or to comply with legal proceedings
- To protect the rights, property or safety of Vera & Opal, its customers or the public
Security of personal information
Vera & Opal implements appropriate security measures to protect personal information from unauthorised access, modification, disclosure or destruction. These measures include, but are not limited to:
- The use of encryption technologies for payment transactions
- Restricted access to personal information to employees and partners who need this information to provide our services
Retention of personal information
Vera & Opal retains personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
Customer rights
Customers have certain rights regarding their personal data under applicable law, including:
- Right of access: customers may request a copy of their personal data held by Vera & Opal.
- Right to rectification: customers may request the correction of inaccurate or incomplete personal data.
- Right to erasure: customers may request the deletion of their personal data, taking into account the legal retention periods.
- Right to withdraw consent: customers may withdraw their consent to the processing of their personal data at any time.
Cookies and similar technologies
Vera & Opal uses cookies and similar technologies to improve the user experience on our website. Cookies enable us to remember customer preferences and track website usage. Customers can change their browser settings to refuse cookies, but this may affect the functioning of the website.
Changes to the privacy policy
Vera & Opal may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Customers are encouraged to check this page regularly to keep themselves informed of any changes.
Contact details
If you have any questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact Vera & Opal at the following address:
- E-mail: info@veraopal.com
Vera & Opal is committed to protecting the privacy of its customers and using personal data responsibly and securely.